FAQ

BizNet Provides IT and telecomunication solutions to the small to medium sized business market. We are a forward thinking organization with over 50 years of collective IT and Telephony experience. BizNet Technology helps businesses in every industry, including Health Care, Legal and Financial, as well as other general commercial businesses.

Managed IT services involve outsourcing the responsibility for maintaining, monitoring, and managing a company's IT infrastructure, systems, and services. This includes tasks like network management, security, data backup, and overall IT support. The goal is to ensure the smooth operation of IT resources, prevent issues, and swiftly address any problems that may arise.

Managed IT Services

• Proactive: Constant monitoring to detect and address potential issues before they become problems.
• Predictable Costs: Monthly flat-rate pricing, usually with a service level agreement (SLA).
• Preventive Maintenance: Regular updates, patches, and proactive measures to avoid downtime.

Break/Fix

• Reactive: Only called upon when an issue arises, often resulting in downtime.
• Variable Costs: Payment based on hourly rates for fixing issues as they occur.
• No Ongoing Maintenance: No regular updates or preventive measures unless a problem occurs.

Managed IT services are ideal for businesses of all sizes that want to ensure stable and secure IT operations, have predictable IT costs, focus on their core business without worrying about IT issues, benefit from proactive maintenance and rapid issue resolution, and enhance overall efficiency and productivity through optimized IT systems. They are suitable for businesses looking to streamline their IT operations and minimize downtime.

Managed IT services enhance cybersecurity by implementing proactive measures such as regular security audits, real-time threat monitoring, and the implementation of security patches. This helps prevent security breaches and ensures a robust defense against evolving cyber threats.

Yes, Managed IT Service providers typically offer customizable packages to meet the unique requirements of each business. You can tailor the services based on your specific IT needs, budget, and business goals.

Managed IT Services often leverage cloud computing to enhance flexibility, scalability, and accessibility. This can include cloud-based storage, applications, and infrastructure, allowing businesses to efficiently manage and access their IT resources.

Managed IT Services include regular data backup and recovery processes to ensure the safety and availability of critical business data. In the event of data loss or system failure, these services enable swift recovery and minimize potential data loss.

Full HIPAA compliance requires policies, procedures, staff training, and documentation. We help healthcare practices meet critical technical safeguards, including secure email, encrypted file storage, network protection, regular backups, and monitoring, all of which support your compliance efforts and reduce risk.

Clinics may rely on basic antivirus or local backups, which leaves data vulnerable. We implement continuous monitoring, advanced threat detection, software updates, and secure cloud backups to safeguard patient information.

Some practices use local servers or simple cloud storage. We deploy encrypted cloud-based disaster recovery with automated backups, enabling fast recovery and minimal disruption.

Standard email or texting can expose sensitive health information. We provide secure messaging systems, encrypted email, and patient portals to protect communications and maintain workflow efficiency.

Unsecured remote connections create risks. We configure VPNs, multi-factor authentication, and device monitoring so staff can safely access systems from any location.

Relying solely on antivirus or basic firewalls leaves client data exposed. We install enterprise-grade firewalls, endpoint protection, and 24/7 monitoring to reduce the risk of attacks.

Local servers or unprotected cloud accounts can compromise sensitive files. We integrate encrypted cloud storage and case management systems with access controls to keep files safe.

Some firms permit remote access without proper security. We configure VPNs, multi-factor authentication, and monitored connections to ensure safe access for authorized personnel.

Standard email may allow phishing or data breaches. We implement encrypted email, spam filtering, and threat monitoring to protect communications.

Manual backups or local servers risk data loss. We set up automated cloud backups and tested recovery procedures for fast restoration of critical files.

Costs vary with users, devices, and services. We offer flat-rate monthly plans including monitoring, support, and cloud management, providing predictable expenses and full coverage.

Hosting QuickBooks locally or on unsecured cloud accounts can expose sensitive financial data. We provide secure cloud hosting with encryption, access controls, and automated backups, ensuring quick recovery when needed.

Technical safeguards are essential. We install secure networks, firewalls, patch management, and monitoring to support compliance, while policies and staff procedures remain the firm’s responsibility.

Sending sensitive files via email or unsecured portals is risky. We implement encrypted file-sharing solutions and secure client portals.

System slowdowns can disrupt operations. We provide scalable cloud resources, fast support, and monitoring to maintain productivity during busy periods.

Cloud-based backup solutions automatically capture transactions and sales data multiple times per day. We deploy these systems, monitor backups, and provide fast restoration to prevent business interruptions.

IT costs depend on users, devices, and services. Our flat-rate monthly plans cover 24/7 support, monitoring, and cloud management, ensuring predictable costs and reliable service.

Consumer-grade routers and phone lines can lead to downtime. We design secure networks, optimize Wi-Fi, and manage VoIP systems, including monitoring and rapid issue resolution.

Basic VPNs or file sharing can expose sensitive data. We configure secure remote access, multi-factor authentication, and device monitoring for safe connectivity.

Antivirus alone is insufficient. We provide firewalls, threat monitoring, software updates, and endpoint protection to secure both business data and customer information.

Storing donor information in spreadsheets or unsecured accounts increases risk. We deploy encrypted storage, access controls, and monitoring to protect sensitive data.

Basic email and file sharing can slow workflows. We implement Google Workspace for Nonprofits or Microsoft 365, enabling secure collaboration and seamless remote work.

Lack of reliable backups risks data loss. We implement automated cloud backups and tested recovery procedures for quick restoration of critical files.

Managing multiple devices can be challenging. We configure secure remote access, user management, and device monitoring so only authorized users can access sensitive systems.